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FAQs and Policies

We offer free 100% dead-on-arrival protection for all plant and livestock orders. Learn more about our DOA protection policy, shipping standards, return policy, and more.

Buce Plant FAQs & Policies

Hello there! 

Our shipping is as follows:

Plant Orders: 
For the safety of these beautiful plants, plants are shipped Monday through Friday only, excluding holidays. Orders placed before 7:00 AM Pacific Time should ship out within 1-2 business days.
 
Dry Good Items: 
Rimless aquariums and other hard goods will be shipped Monday through Friday via UPS Ground or freight. When purchasing plants/livestock with any hard goods in the same order, they will sometimes be shipped separately to avoid DOA; but don't worry, we'll be sure to keep you updated with your purchase! 
 
Livestock: 
Shrimp, fish, and snails will be shipped Monday through Wednesday only via 1-day shipping to help prevent any dead-on-arrival. This is subject to change due to extreme changes in weather or holiday delays. We will always do our best to ensure that your new livestock makes it to you safe and sound. Keep in mind that all livestock orders receive free dead-on-arrival protection. Learn more about our DOA protection policy below.

If you have any other questions, just send us a chat and we'll assist you further!

When will my order be shipped out?

Hey there!

Become a VIP for extra savings. Those who sign up for our bi-weekly BuceLetter or shop via the Buce Plant app get exclusive discount codes regularly. 

OR check out this page for all discounted items.

Where can I get a discount?

If temperatures are below 50°F in your area, you must add a heat pack to your plant order. You may also consider upgrading your packaging to the new Insulated Packaging. Click here to find heat packs and packaging upgrades.

How can I add a heat pack to my order?

Currently, we restock our plant selection every Thursday. The types of plants restocked are dependent on seasonality and availability with our suppliers. 

If you're waiting for a particular plant, you may sign up to be notified once it restocks by clicking the orange 'Email Me When Available' button on the plant's product page. 

As for hardscapes, this depends on which type of hard goods are interested in, if interested in stones, the restock date varies and if out of stock, we expect to receive a new shipment of stones within 2-5 months after the initial sold-out date. This also applies to hardscapes such as woods.  

As for WYSIWYG driftwood and stones, these are hand-picked by our team and carefully taken pictures to make sure the pictures capture the beauty of the piece. The restock date can vary, but we can guarantee that either the driftwood or stone listing will be up and updated for purchase!

When is your next plant/hardscape restock?

For any hard goods purchased and you'd like to receive certain sizes for your tank, please feel free to email us at support@buceplant.com or follow up on the Live Chat feature with the order number as soon as placed with your requests. We'll forward your request to our fulfillment team ASAP! Please note, that certain sizes will not be guaranteed since stones are picked according to what we have available in stock!

How can I choose specific hardscapes sizes? 

If your tank is not ready yet, or not yet properly cycled, the plants should be okay for the next few days without being planted. If you can store the plants out of the bags, simply put them in a bowl of conditioned (dechlorinated) water, tank water is always preferred. You can leave the rock wool and pots on the potted plants, no need to remove them just yet. Regular tap is fine if keeping them in the bags (not recommended if holding them longer than a day or two). Some light would be okay, such as the ambient light in a room. Keep them in cool temperatures (which is why they don't need direct light). With water changes every other day, the plants should last for a few days before planting. 

For the tissue cultures, you are able to leave them unopened for about a couple of days too in a well-lit room and cool temperature. Please note, to not open the tissue culture cups if you do not plan on using them right away.

As always, our DOA policy states that claims must be made within 12 hours of delivery. Whether you are planting them or not, please have a good look at them and let us know if anything looks like it didn't survive shipping.

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