Can't find the answer to your question? We are happy to help! Just shoot us an email.

Back to Home

Buce Blog

Earn Rewards

Our Story

FAQs and Policies

We offer free 100% dead-on-arrival protection for all plant and livestock orders. Learn more about our DOA protection policy, shipping standards, return policy, and more.

Buce Plant FAQs & Policies

Hello there! 

Our shipping is as follows:

Plant Orders: 
For the safety of these beautiful plants, plants are shipped Monday through Friday only, excluding holidays. Orders placed before 7:00 AM Pacific Time should ship out within 1-2 business days.
 
Dry Good Items: 
Rimless aquariums and other hard goods will be shipped Monday through Friday via UPS Ground or freight. When purchasing plants/livestock with any hard goods in the same order, they will sometimes be shipped separately to avoid DOA; but don't worry, we'll be sure to keep you updated with your purchase! 
 
Livestock: 
Shrimp, fish, and snails will be shipped Monday through Wednesday only via 1-day shipping to help prevent any dead-on-arrival. This is subject to change due to extreme changes in weather or holiday delays. We will always do our best to ensure that your new livestock makes it to you safe and sound. Keep in mind that all livestock orders receive free dead-on-arrival protection. Learn more about our DOA protection policy below.

If you have any other questions, just send us a chat and we'll assist you further!

When will my order be shipped out?

Hey there!

Become a VIP for extra savings. Those who sign up for our bi-weekly BuceLetter or shop via the Buce Plant app get exclusive discount codes regularly. 

OR check out this page for all discounted items. 



Where can I get a discount?

If temperatures are below 50°F in your area, you must add a heat pack to your plant order. You may also consider upgrading your packaging to the new Biodrgadable Insulated Packaging. Click here to find heat packs and packaging upgrades.

How can I add a heat pack to my order?

Currently, we restock our plant selection every Thursday. The types of plants restocked are dependent on seasonality and availability with our suppliers. 

If you're waiting for a particular plant, you may sign up to be notified once it restocks by clicking the orange 'Email Me When Available' button on the plant's product page.

Manage your orders

Get more information

FAQs

Shipping and Tracking Info

Plant Questions

Dead-On-Arrival, Refunds, and Damaged Goods

Product Inquiry