What if my plants arrive melted and/or dead?
We do offer free 100% DOA (dead-on-arrival) protection for all plant and livestock orders, meaning live arrival is guaranteed! If in the unfortunate event of receiving plants/livestock DOA occurs, please email us at [email protected] with your order number and photos of the product(s) and packaging slip within 12 hours of package delivery. Our support team will be happy to assist you with a replacement or refund. If you do not receive a response within 1-2 business days, please check that your email was sent to the correct address and check your spam folder.
Please make sure your shipping address is correct prior to placing an order as we will not be held responsible for DOA due to undeliverable, incomplete, or incorrect addresses. During colder months (under 50°F at your location), please remember to add a heat pack to your order to receive our DOA guarantee. Orders without the purchase of a heat pack will not qualify for DOA replacements, refunds, or credits.
What if items are missing from my order?