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FAQs and Policies

We offer free 100% dead-on-arrival protection for all plant and livestock orders. Learn more about our DOA protection policy, shipping standards, return policy, and more.

Buce Plant FAQs & Policies

Why do I need a heat pack for my plant order during cold months?

Can I stack my discount codes?

Where can I submit a special request for my order?

Can I pick up my order?

Can Buce Plant donate to my club? Are there any sponsorship opportunities available?

Are your plants safe for my shrimp tank?

FAQs

Shipping Recommendations Based on Your Weather

When do you ship orders?

Do you ship outside the United States?

Shipping and Tracking Info

Do your plants have snails?

How do I prepare plants?

Are your plants safe for invertebrates?

How do I store my plants prior to planting?

Plant Questions

Dead-On-Arrival Claims/Missing Items

Can I return an item?

What if my items arrived damaged/broken?

Dead-On-Arrival, Refunds, and Damaged Goods

Product Inquiry

What does compare at pricing mean?

Pricing

Frequently asked questions for Buce Plant support

Information about shipping and weather-related inquiries

We perform multiple quality checks prior to shipping and offer 100% DOA protection on all orders.

We offer 100% DOA protection on all plant orders

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FAQs

Shipping and Tracking Info

Plant Questions

Dead-On-Arrival, Refunds, and Damaged Goods

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