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FAQs and Policies

We offer free 100% dead-on-arrival protection for all plant and livestock orders. Learn more about our DOA protection policy, shipping standards, return policy, and more.

Buce Plant FAQs & Policies

Why do I need a heat pack for my plant order during cold months?

Can I stack my discount codes?

How much hardscape should I order?

Where can I submit a special request for my order?

Can I pick up my order?

Do you have a phone number?

Help! I can't check out!

Can Buce Plant donate to my club? Are there any sponsorship opportunities available?

What do I do when the item I want is out of stock?

Are your plants safe for my shrimp tank?

FAQs

What can I do if I used the wrong shipping address?

What should I do if my package is lost in transit?

Shipping Recommendations Based on Your Weather

When do you ship orders?

Do you ship outside the United States?

Shipping and Tracking Info

Do your plants have snails?

How do I prepare plants?

Are your plants safe for invertebrates?

How do I plant Java Fern, Anubias, or Bucephalandra?

How do I store my plants prior to planting?

Plant Questions

Email Notifications About Your Order

Dead-On-Arrival Claims/Missing Items

Can I return an item?

What if my items arrived damaged/broken?

Dead-On-Arrival, Refunds, and Damaged Goods

Can I drill a hole in my UNS tank?

Product Inquiry

What does compare at pricing mean?

Pricing

Frequently asked questions for Buce Plant support

Information about shipping and weather-related inquiries

We perform multiple quality checks prior to shipping and offer 100% DOA protection on all orders.

We offer 100% DOA protection on all plant orders