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FAQs and Policies logo

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Shipping and Tracking Info

Information about shipping and weather-related inquiries

What can I do if I used the wrong shipping address?

Reach out to us immediately at [email protected] within 2 hours of placing your order with the order number and the correct shipping address. If you contact us after the 2-hour time frame, we cannot promise that we can change the shipping address

What should I do if my package is lost in transit?

Still haven't received your package from FedEx or UPS? Generally, a package is considered "lost" only when it has been in transit for 14 business days or more. If your package contains hardgoods, please file a lost package claim with Buce Plant Suppo

Shipping Recommendations Based on Your Weather

Shipping live plants at an affordable cost to the consumer is our main priority. However, due to the rising costs associated with shipping goods along with the risk of USPS/FEDEX/UPS mishandling our packages, it is important you add heat packs or upg

When do you ship orders?

Plant Orders:. For the safety of these beautiful plants, plants are shipped Monday through Friday only, excluding holidays. Orders placed before 7:00 AM Pacific Time should ship out within 1-2 business days. Dry Good Items:. Rimless aquariums and oth

Do you ship outside the United States?

Do you ship outside the United States? Do you ship to Canada? Do you ship internationally?. At this time, we are only able to ship certain dry goods (no plants) outside the United States. If you would still like to proceed with an order from us, plea