Information about shipping and weather-related inquiries
Reach out to us immediately at [email protected] within 2 hours of placing your order with the order number and the correct shipping address. If you contact us after the 2-hour time frame, we cannot promise that we can change the shipping address
Still haven't received your package from FedEx or UPS? Generally, a package is considered "lost" only when it has been in transit for 14 business days or more. If your package contains hardgoods, please file a lost package claim with Buce Plant Suppo
Shipping live plants at an affordable cost to the consumer is our main priority. Due to the rising costs of shipping goods and the risk of USPS/FEDEX/UPS mishandling our packages, we recommend utilizing our packaging add-ons when advised by our team.
When do you ship orders? When will my order be shipped out? Where do you ship from?. Plant Orders:. For the safety of these beautiful plants, plants are shipped Monday through Friday only, excluding holidays. Orders placed before 7:00 AM Pacific Time
Do you ship outside the United States? Do you ship to Canada? Do you ship internationally?. At this time, we are only able to ship certain dry goods (no plants) outside the United States. If you would still like to proceed with an order from us, plea