FAQs and Policies logo
FAQs and Policies logo

All collections

When do you ship orders?

Plant Orders: 

For the safety of these beautiful plants, plants are shipped Monday through Friday only, excluding holidays. Orders placed before 7:00 AM Pacific Time should ship out within 1-2 business days.

  • To ensure safe travels for your orders, shipping may be delayed an additional 1-2 business days for orders placed before and after a holiday weekend. If you have questions, feel free to reach out to our support team at [email protected] and they'll be happy to assist.

 

Dry Good Items: 

Rimless aquariums and other hard goods will be shipped Monday through Friday via UPS Ground or freight. When purchasing plants/livestock with any hard goods in the same order, they will sometimes be shipped separately to avoid DOA; but don't worry, we'll be sure to keep you updated with your purchase! 

 

Livestock: 

Shrimp, fish, and snails will be shipped Monday through Wednesday only via 1-day shipping to help prevent any dead-on-arrival. This is subject to change due to extreme changes in weather or holiday delays. We will always do our best to ensure that your new livestock makes it to you safe and sound. Keep in mind that all livestock orders receive free dead-on-arrival protection. Learn more about our DOA protection policy below.

 

Additional notes:

Purchasing expedited shipping will ensure that your package is in transit for less time, but the order will still be processed within 1-2 shipping days. 

Please make sure your shipping address is correct prior to placing an order as we will not be held responsible for DOA due to an undeliverable, incomplete, or incorrect address.

Damaged packages, lost packages, and/or any mishandling by the United States Postal Service (USPS), United Parcel Service (UPS), Federal Express (FedEx), or other logistics/courier service provider is not our responsibility. However, we will make sure to take the proper steps to resolve the situation by filing a claim on your behalf. This process can take some time (14+ business days depending on the courier service), so please bear with us as we assist in fixing any issues that may arise.

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