Frequently asked questions for Buce Plant support
Please note that we will display a banner warning on our website during times of extreme temperatures. If you do not see a banner, heat packs are not required. If a banner is displayed, we reserve the right to refuse refunds for any DOA claims for cu
Can I stack my discount codes? Can I use two codes at once?. The stacking of discounts or shipping codes is not permitted at this time. You may not use two discount codes at once during checkout. Please select the one that benefits the order most and
How much hardscape should I order?. When ordering stones, we typically recommend between two to three pounds of stone per gallon of water. More depending on how much coverage you want in your aquascape. When ordering substrate, feel free to use our c
Want to specify the size and shape stones/rocks or driftwood you are looking for when ordering hardscape?. To streamline our fulfillment process and ensure efficiency, unfortunately, we are unable to accommodate individual requests for particular har
Can I pick up my order? Do you offer local pickup?. Some of our customers live nearby in Los Angeles, and although we love sharing this hobby, we do not have a storefront and cannot offer local pickup. Orders can only be shipped, and orders can be pl
Do you have a phone number?. At this time, we are unable to take phone calls. Please feel free to email us directly at support@buceplant.com, contact us through Instagram direct message, Messenger by visiting our Facebook Page.
Help! I can't check out!. Not to worry, we'd be happy to help! Please send us a screenshot or description of the error you're seeing and we'll have our Tech Team correct the issue ASAP. If you'd like us to expedite the checkout process for this order
Can Buce Plant donate to my club? Are there any sponsorship opportunities available?. Absolutely! For further assistance with this query, please contact marketing@buceplant.com directly. Please be sure to provide as many details about yourself or you
What do I do when the item I want is out of stock? When will this item restock?. To be notified of when something becomes available, be sure you click the orange "Email Me When Available" button on the product's page. If that button is not showing on
Are your plants safe for invertebrates? Are your plants safe to place in my shrimp tank?. Buce Plant never uses pesticides in our holding tanks, and we always take precautions to clean thoroughly and perform extensive quality checks on all plants bef