FAQs and Policies logo
FAQs and Policies logo

All collections

FAQs

9 articles

Frequently asked questions for Buce Plant support

Articles

Why do you require a heat pack for my plant order during cold months?

Aquatic plants need to be kept in temperatures between 50°F-80°F. If the plants are left in freezing temperatures, most plants will not be able to recover. Although we recommend speedy shipping as the best solution to this issue, an added heat pack m

Can I stack my discount codes?

Can I stack my discount codes? Can I use two codes at once?. The stacking of discount or shipping codes is not permitted at this time. Please select the one that benefits the order most and save the other codes for future orders.

How much hardscape should I order?

How much hardscape should I order?. When ordering stones, we typically recommend between two to three pounds of stone per gallon of water. More depending on how much coverage you want in your aquascape. When ordering substrate, feel free to use our c

Where can I submit a special request for my order?

Want to specify what size and shape stones/rocks or driftwood you are looking for when ordering hardscape?. To ensure that our Warehouse Team fulfills your request, please reach out to us at [email protected] promptly after placing your order. Yo

Can I pick up my order?

Can I pick up my order? Do you offer local pickup?. Some of our customers live nearby, and although we love sharing this hobby, we do not have a store front and cannot offer local pickup. Orders can only be shipped, and orders can be placed on our we

Do you have a phone number?

Do you have a phone number?. At this time, we are unable to take phone calls. Please feel free to email us directly at [email protected], contact us through Instagram direct message, Messenger by visiting our Facebook Page.

Help! I can't check out!

Help! I can't check out!. Not to worry, we'd be happy to help! Please send us a screenshot or description of the error you're seeing and we'll have our Tech Team correct the issue ASAP. If you'd like us to expedite the checkout process for this order

Can Buce Plant donate to my club? Are there any sponsorship opportunities available?

Can Buce Plant donate to my club? Are there any sponsorship opportunities available?. Absolutely! For further assistance with this query, please contact [email protected] directly. Please be sure to provide as many details about yourself or you

What do I do when the item I want is out of stock?

What do I do when the item I want is out of stock? When will this item restock?. To be notified of when something becomes available, be sure you click the orange "Email Me When Available" button on the product's page. If that button is not showing on