FAQs
Frequently asked questions for Buce Plant support
Why do I need a heat pack for my plant order during cold months?
Please note that we will display a banner warning on our website during times of extreme temperatures. If you do not see a banner, heat packs are not required. If a banner is displayed, we reserve the right to refuse refunds for any DOA claims for cu
Can I stack my discount codes?
Can I stack my discount codes? Can I use two codes at once?. The stacking of discounts or shipping codes is not permitted at this time. You may not use two discount codes at once during checkout. Please select the one that benefits the order most and
Where can I submit a special request for my order?
Want to specify the size and shape stones/rocks or driftwood you are looking for when ordering hardscape?. To streamline our fulfillment process and ensure efficiency, unfortunately, we are unable to accommodate individual requests for particular har
Can I pick up my order?
Can I pick up my order? Do you offer local pickup?. Some of our customers live nearby in Los Angeles, and although we love sharing this hobby, we do not have a storefront and cannot offer local pickup. Orders can only be shipped, and orders can be pl
Can Buce Plant donate to my club? Are there any sponsorship opportunities available?
Can Buce Plant donate to my club? Are there any sponsorship opportunities available?. Absolutely! For further assistance with this query, please click here and submit a sponsorship request. Please be sure to provide as many details about yourself or
Are your plants safe for my shrimp tank?
Are your plants safe for invertebrates? Are your plants safe to place in my shrimp tank?. Buce Plant never uses pesticides in our holding tanks, and we always take precautions to clean thoroughly and perform extensive quality checks on all plants bef