FAQs and Policies logo
FAQs and Policies logo

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Dead-On-Arrival, Refunds, and Damaged Goods

4 articles

We offer 100% DOA protection on all plant orders

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Email Notifications About Your Order

You will be notified via email if our Fulfillment Team determines that an item does not meet our Standards of Quality and cannot be shipped, or if an item is out of stock if your order is under two items. If this email has no response within 24 hours

Dead-On-Arrival Claims/Missing Items

What if my plants arrive melted and/or dead?. We do offer free 100% DOA (dead-on-arrival) protection for all plant and livestock orders, meaning live arrival is guaranteed! If in the unfortunate event of receiving plants/livestock DOA occurs, please

Can I return an item?

Hard goods can be returned up to 30 days after purchase for a full refund as long as the product is unused, new, and sealed in its box. We offer store credit for items that have been opened and used, but please note this is on a case-by-case basis an

What if my items arrived damaged/broken?

If an item you purchased was delivered to you damaged or broken, please reach out to our support team at [email protected] within 48 hours of package delivery. We will be happy to assist you and send a replacement as soon as possible.