Why do you require a heat pack for my plant order during cold months?Updated 10 months ago

Aquatic plants need to be kept in temperatures between 50°F-80°F. If the plants are left in freezing temperatures, most plants will not be able to recover. Although we recommend speedy shipping as the best solution to this issue, an added heat pack may keep your plants warm long enough to make it into your tank alive. We understand that life happens and you might not be home to bring your plant package inside as soon as it is delivered. That means your plants may spend hours in your mailbox or on your porch in the freezing cold. Because of this, we highly recommend adding a heat pack if your local weather is below 50°F.

• Hot Tip: Call your local Fedex, UPS, USPS person after placing your order, and ask them to hold your mail at the local office so your plants don't get exposed to extreme temperatures. 

We reserve the right to refuse refunds for any DOA claims for customers who do not add heat pack(s) to their order(s) when experiencing severely cold temperatures in their area. Please note that we will display a banner warning on our website during times of extreme temperatures. 

• Looking for extra protection? Our Insulated Packaging Upgrade option is now available. This lowers the chances of DOA and works great to protect your plants from both severely hot and cold temperatures.

IMPORTANT NOTE: We do not offer ice packs because ice packs melt, and the water can cause more harm than good. For more information, reach out to our support team at [email protected].

For more information on shipping recommendations for hot weather, click here.